Service is a huge part of my life. My professional experience in customer relationship management and my passion for community service has a significant impact on my expectations. I know service. Like most people, I know good service when I experience it. Exceptional service happens so infrequently that when it does we are stunned. We doubt our senses. We are in disbelief when an individual or company exceeds our expectations. This is because our collective expectation has become so low that we accept poor service as status quo without a second thought.
I don’t like it when people say, ‘I can’t make any promises.’ Can’t make any promises? Who’s asking for promises? I’m not looking for promises. I’m looking for a straight answer. Do not ask “how may I help you” if you have no intention of actually helping me.
A promise is something I take seriously. So, it is unlikely that I will ever expect promises from a lackey. Wish fulfillment isn’t even a required field on the application to be in my immediate circle. It isn’t. It’s a plus, but not a requirement.
If an employee of a bank, college, government agency, hospital (you get the idea) is not empowered to make a decision or is not inclined to follow through on their so-called help, then they are not the person I want to talk to. Can’t make anything but excuses? Save it. I’ll take my business somewhere else. Well, unless I’m in the ER. Then they’ve pretty much got me, at least until the bleeding stops. Maybe.
The service is what the service is.
If I am sitting at a table in your restaurant, you are not “helping me out” by taking my order. When I say, “thank you” DO NOT REPLY “no problem”. I know it’s no problem, dammit! I will let you know when we have a problem!
At the end of last year when I promised myself 2013 would be The Year of Something Better™, I knew from experience that it was up to me to make that happen. Pursuing a public affairs and community service degree with a focus on alternative dispute resolution seemed the perfect way to augment my experience for what’s next in my life. Here’s the catch. (There’s always a catch.) It is necessary to rely on other people to do their jobs in order to make things happen in life. This is never accomplished in three easy steps.
No matter what the brochure says.
You know who knows this? The lackeys of the world. That’s right. They know it and they like it that way. To the lackeys, poor job performance = job security.
How is this acceptable?
I also don’t like it when people say, “Don’t let one issue ruin your whole day.” One issue? It is NEVER just one issue. Issues breed like rabbits. Rabbits on a Red Bull Viagra diet!
What prompted this outburst, you ask? Going to school. Going on vacation. Going to the doctor. Going to lunch. You name it. Some may say I am lucky to get to go to school, on vacation, to the doctor, to lunch.
To this I say, OMG! Luck has nothing to do with it. It has taken work, hard work, determination, Playtex, Kotex, and Spanx, chocolate, Motrin, caffeine, and a ginormous sense of humor to get me this far. My youth may be down for the count, but I’m still standing. Sort of.