I recently tried a Jedi mind trick on my husband. In my best Obi-Wan Kenobi, I said, “You want a turkey sandwich. You also want me to have a turkey sandwich.” I forgot to mention not to use stale bread or that I didn’t want cheese. A few minutes passed and there in front of me was a turkey sandwich. “Thanks, you didn’t have to do that,” I said. I took a bite. Then I dissected the sandwich and ate the turkey. He threw the bread out for the birds while I nuked a pouch of chicken flavored rice.
The Take Away: If you’re gonna play mind games, make sure you know what you’re doing.
Educators say communication requires a sender, a message, and a receiver. I say meaningful communication requires a sender who has the ability to deliver a message with a dynamic beginning and a memorable ending. (With any luck, the two are close together.) It also requires an educated receiver who is willing to listen and appropriately respond. It’s the response that can pose any number of problems. (Perhaps that is a topic for another day.)
Experts in delivering world-class sales training say to begin in a friendly way and when people see your enthusiasm, getting your message across will be a piece of cake.
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The Take Away: A smile and a firm handshake are no longer enough to get a message across, build rapport, earn trust, and seal the deal. I’m not sure they ever were.
Enthusiasm, well now, that is something I can sink my teeth into. (or is it into which I can sink my teeth?) No matter. I was born with something to say. As an infant my verbal and non-verbal skills were off the chart. My enthusiasm makes me I think outside the dialog box and take chances. I do this quite often and find myself sending messages to people who will never even receive them much less respond. Making a real connection begins with making a good first impression and you don’t get a second chance to do that. Some rules never change.