Honie Briggs

Seriously!

Today we are putting away holiday decorations and getting our calendars in order so we can get back to the business of everyday living. Most people share how happy they are to prepare their homes for receiving guests, but I haven’t ever heard anyone talking about the joy of removing the tree or how surprised they are to see the outlines of greeting cards in the dust on the coffee table.

This morning I was catching up on unanswered email and commenting in a forum about self-publishing as my husband stealthily organized ornaments on the desk beside me. I looked up for a moment and the naked Douglas fir in the corner captured my attention. Sounds of pleasure filled the room. YES! YES! YES! The rhythmic clicking of the keyboard resumed as something worth writing about miraculously presented itself just when we thought I would have nothing to say on this 2nd day of January.

I have been complimentary of CreateSpace here and in several writers’ groups of which I am a member. The free tools, reasonably priced upgrades, and prompt responses from member services during the creation process made my first publishing experience a positive one. I completed Summoning The Strength in Nov. 2011. Simultaneously relieved and exhilarated I prepared for what would happen next. Before my marketing blitz, I set up direct deposit to receive the bonanza of royalties sure to roll my way once the word of my book began to spread. One month later what do-you-know, I received an email saying there was an error in the amount of my first royalty payment. I checked my account and found no payment had been deposited. When I replied to the email, asking when I should expect the correct amount to be deposited, I received a second email stating it was the method of payment and NOT the amount that was incorrect. The check is in the mail says the rep, but it must have been LOST. How, I asked, could my payment be lost in the mail when I signed up for direct deposit? Another reply from a different rep says…[she is very sorry for the inconvenience I have experienced because a check was issued instead of a direct deposit for my November royalty payment. We have notified our Accounts Payable department of this error and we are working with them to resolve this issue. If you would like, because this check has not been cashed, we can void the check that we sent and re-issue the payment via direct deposit.]

After 25 years in customer relationship management, I am sorry to say this is what passes for good customer service. Instead of confirming the issue, correcting the mistake, and exceeding my expectations, I am simply told the check was sent via the postal service and should arrive within 10 business days or I can let member services know how I would like them to solve this problem. At this moment I am disappointed with CreateSpace. However, as most things have a way of working themselves out, I am waiting for some of that top notch member service to kick in so I may continue to recommend CreateSpace as a publishing option. Who knows, maybe they will offer to format Summoning The Strength for Kindle at no charge and sign me up for KDP Select. Wouldn’t that be something to share with the whole writing community? You should know it’s not about the money and I certainly do not want to get something for nothing. My point is this, accountability of empowered customer service reps builds customer loyalty. That should be the credo of every American business. Exceed our wildest expectations or just our reasonable ones. YES! YES! YES!

Cheri Lucas Rowlands

Editor and writer. Interested in tiny things, nineties nostalgia, old jungle mixtapes, my little homestead, and my cats. Not to be fed after midnight.

Rochelle Wisoff-Fields-Addicted to Purple

Growing older is inevitable. Growing up is optional.

Swinged Cat

"South Dakota is a swinged cat, better than she looks."

fabricating fiction

Louise Jensen - Writer - www.louisejensen.co.uk

Granola Shotgun

Stories About Urbanism, Adaptation, and Resilience

Math with Bad Drawings

Lover of math. Bad at drawing.

I didn't have my glasses on....

A trip through life with fingers crossed and eternal optimism.

Björn Rudbergs writings

Poetry and fiction by a physicist from the dark side

TheDustSeason

All the Blogging That's Fit To Print

Amanda Mininger

Writer | Author

The Brown Road Chronicles

Stories about country living, old houses, dirt roads, fresh air and other amusing (and possibly even inspirational) anecdotes!

What's So Funny?

Russell Gayer, author speaker

Elan Mudrow

Smidgens

TALES FROM THE MOTHERLAND

Straight up with a twist– Because life is too short to be subtle!

This, that and the other thing

Looking at life through photography and words

ironwoodwind

Just another WordPress.com site

Midlife Crisis Crossover!

Viewing the non-geek world through geek lenses. And sometimes vice versa.

She's A Maineiac

just another plaid-wearin' java-sippin' girl

erinlearywrites

Writing for my life

patrickprinsloo

Wrought words and images

Broadside

Smart and surprising

Geometry & Silence

Photography by Quintin Lake

AmyReeseWrites

Stories, poems, photos and bumbles for the soul

QBG_Tilted Tiara

Philosophically Speaking the World in Motion

Georgette Sullins's Blog

My view of the cow parade

Meeka's Mind

the passions of a science fiction writer

rona black photography

occasional visual essays

Michael Lewis Glover | Fine Art Photography

Architectural, HDR, Nature, & Landscape Photography

the eff stop

Adventures of a shutterbug

S.W. Lothian | Books | Movies | Streaming

Author of YA thrillers and Teen Time Travel

The Blue Page Special

Savoring books and food

%d bloggers like this: